EA App high dedicated memory usage
Hi EA Community, I have an issue related with the EA Desktop App. I realized later, that the EA desktop App is using a lot of GPU Memory, which impact the in-game performance and as a result drop in...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @Hard_Attack_HD as the EA App does not officially support Windows 11 then you may run into issues when running it on the OS.
What steps have you tried to fix the issue, can you test on a supported OS?
Darko
Hey,
I can't really test it on another system, since i don't want to formate my machine and install an older version of windows, it's not a windows issue, but app issue and the app most be fixed.
To fix that I had done some steps:
1- As my machine has another integrated graphic card, I tried to force the EA App (From the windows settings and from the nVIDIA control panel as well) to use the Intel graphic card but after that the EA App was very laggy and i can't even play a video at the lowest quality inside the App. It's definitely not a H/W issue, because the integrated Graphic card is an Intel UHD Graphic, which is able to keep the entire machine running at top performance even without the nVIDIA card thanks to the core i7 processor.
(So this didn't work).
2- I tried to completely disable the nVIDIA graphic card, and then restart the machine. The result: I had a laggy experience as before. (So it didn't work too)
Another notice here after this try: The EA App was using the intel graphic card 100% all the time for no reason and while playing the trailer video the video was very laggy and it was not running with video H/W decoding, but some how in compatibility mode as the GPU driver were not even installed.
So i decied to let it so for now, but i really wonder if there is a way to play the games without installing the EA App, because i realized, that the EA App and AntiCheats container of the games are using a good percentage of the CPU power while playing (Maybe there is some data collection, or game monitoring inside the app) and i can't exclude, that the EA App is using my CPU and GPU power while running in background. So as temperaly soluation i'm disabling the EA App and i open it only while playing.
I hope to see this issue fixed soon.
Thank you for replying
- EA_Darko
Hey @Hard_Attack_HD I tested this now on my Win 11 system and am not seeing the issue you are.
As Windows 11 is not officially supported by the EA App then the support we can offer is limited.All we can do is suggest that you use an OS that both the App and games you are trying to play are supported on.
DarkoHi @EA_Darko
I think its not an issue of OS, to be honest.
I see the same behavior running on Windows 10 Pro only after a certain time (some hours or so).
The processes is only running as another name but its related to the EA App.
The process is `C++ Application Development Framework` after I inspect where it is running from it shows me `QtWebEngineProcess.exe`
which is a QT (version 5 I think) UI interface helper the app is using,
On my machine it was eating up 1.2 GB and after I restarted the EA app it was using 67 MB again.So somehow its leaking memory.
Hope this helps a bit narrowing down the issues people having.
