EA app in Turkey - Blank/Greyed Out Game Tiles etc. - Since May 22nd, '24

Hello; Until today I used EA app for BF2042 that I bought from Epic Games. But today EA app shows nothing about My Games. I've re-installed, cleared caches, restore, repair, uninstall, run as a...

bug

mac

EA_Leeuw
2 years ago

INFO - Post Marked as Solution for Visibility

Hi everyone,

Thank you for sharing your concerns with us regarding the EA app not showing your Game Library correctly (showing greyed-out game tiles etc.) since May 22nd, 2024.

I have made this thread for players who are IN Turkey. For everyone not in Turkey who is experiencing this issue, please go here and share the requested data on page 1 of the thread.

For everyone IN Turkey, this thread is for you.

Please share the following information with us so we can pass it on to the teams for investigation (some items include hyperlinks to show how to gather the information):

An EA app Error Reporter ID

EA app logs

Your current EA app version

Did you check for any EA app updates?

Are you on Windows or Mac?

If Windows, what Windows version

If Windows, did you already perform a Windows Clean Boot?

If Mac, what macOS version

Are you using any sort of VPN and/or network DNS filter like a Pi-Hole/AdGuard, or other types of network-restricting software?

Are you using a Pay As You Go internet service, mobile internet connection, or any kind of school/college network?

Did you already check if you can connect your system to a different network and see if you can make the app function that way?

Thank you.

TodesboteFut

2 years ago

I have entered the 3rd day of my problem, my problem that I have done in these 3 days but still not solved;
1- App Recovery.
2- I deleted the EA application and installed it many times.
3- I reset the computer.
4- I updated Bios.
5- I deleted and installed the Epic App.
6- I took my friend's account and tried. (The same problem persists, but when he enters my account on his computer, there is no problem)
7- I cleaned error directories like %Appdata%.
8- I updated all drivers on my computer.
9- I am getting the same problem from the Xbox application.

Now I have taken a screen recording for you to understand the situation better and I want to share it with you via youtube.

https://youtu.be/r_nGb8HqciM?si=kfFbuuW4ChC5mAJZ