Hey Hi Howdy, is there an ultimate fix for the EA App not installing on Windows 10 machines after a 2023 update?
The log files for the install show it's not finding an msi package file. Those filesseem to exist in C:\\Windows\Installer, which has permissions to read/write for Trusted Installer, Admin, SYSTEM, and even Package Installer.
It looks like the EA App cannot find its msi package file for install, or Windows Installer since a 2023 update is not functioning properly for this type of install.
Every workaround short of Windows 11 has been employed on this forum.
Trying a case file is a hilarious excerisze in futility, from a company. It gets auto-closed by the nature of it having been opened, and there is no case-prompt for the EA App not working.
MSI (s) (74:64) [06:23:04:802]: MSCOREE not loaded loading copy from system32
Original package ==> C:\ProgramData\Package Cache\{C2622085-ABD2-49E5-8AB9-D3D6A642C091}v13.121.0.5634\EAapp-13.121.0.5634-2666.msi
MSI (s) (74:64) [06:23:04:802]: Package we're running from ==> C:\WINDOWS\Installer\40cfcc.msi
APPCOMPAT: looking for appcompat database entry with ProductCode '{C2622085-ABD2-49E5-8AB9-D3D6A642C091}'.
MSI (s) (74:64) [06:23:04:818]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (74:64) [06:23:04:818]: Transforms are not secure.
PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\*****\AppData\Local\Temp\EA_app_20240210062223_000_EAapp_13.121.0.5634_4ce86374c_a763ff1b_2666.msi.log'.
MSI_LUA: Credential prompt not required, user is an admin
ROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (74:64) [06:23:04:818]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (74:64) [06:23:04:818]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (74:64) [06:23:04:818]: Adding new sources is allowed.
MSI (s) (74:64) [06:23:04:818]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
... MSI (s) (74:64) [06:23:04:818]: RESTART MANAGER: Session opened.
(Is it installing 32-bit instead of 64-bit?):
MSI (s) (74:04) [06:23:04:897]: Hello, I'm your 32bit Impersonated custom action server.
***Entering WixRemoveFoldersEx in C:\WINDOWS\Installer\MSID3E3.tmp, version 3.11.4516.0
WixRemoveFoldersEx: Error 0x80070057: Missing folder property: UNINSTALL_ROOT for row:
.. then it installs all EA Desktop app appropriate files in noraml C:\\Program Files..
then:
MSI (s) (74:64) [06:23:05:234]: SECREPAIR: Hash Database: C:\WINDOWS\Installer\SourceHash{C2622085-ABD2-49E5-8AB9-D3D6A642C091}
MSI (s) (74:64) [06:23:05:234]: SECREPAIR: SourceHash database file already exists. Deleting it.
MSI (s) (74:64) [06:23:05:566]: Dir (source): Key: dir492D0ECBA56000E663D7BAFDC6202A81 , Object: C:\ProgramData\Package Cache\{C2622085-ABD2-49E5-8AB9-D3D6A642C091}v13.121.0.5634\ , LongSubPath: Electronic Arts\EA Desktop\EA Desktop\legacyPM\ , ShortSubPath: ghxvkzjj\mnu69nuy\vo8zhhpa\legacyPM\
MSI (s) (74:BC) [06:23:05:751]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSID731.tmp, Entrypoint: InitializeSession
Action start 6:23:05: JunoInitializeSession.
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSID731.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action juno-custom-actions!
MSI (s) (74!38) [06:23:06:121]: PROPERTY CHANGE: Adding JunoRollbackRegistry property. Its value is 'InstallAction=Install;INSTALL_ROOT=C:\Program Files\Electronic Arts\EA Desktop\;System64Folder=C:\WINDOWS\system32\;ProductCode={C2622085-ABD2-49E5-8AB9-D3D6A642C091};JUNO_CREATE_DESKTOP_SHORTCUT=;
Reporter;INSTALLER_UPDATER_SHORTCUT_TITLE=EA app Updater;INSTALLER_RECOVERY_HELPER_SHORTCUT_TITLE=App Recovery;INSTALLER_ERROR_UNKNOWN=EA app encountered an error during the installation. Try again a bit later.;BUNDLE_PROVIDERKEY={3bab924e-2b1f-41cd-8129-e12d483170f8}
MSI (s) (74:64) [06:23:06:184]: Note: 1: 2205 2: 3: Error
MSI (s) (74:64) [06:23:06:184]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1302
MSI (s) (74:64) [06:23:06:184]: Note: 1: 2205 2: 3: MsiSFCBypass
MSI (s) (74:64) [06:23:06:184]: Note: 1: 2228 2: 3: MsiSFCBypass 4: SELECT `File_` FROM `MsiSFCBypass` WHERE `File_` = ?
...MSI (s) (74:04) [06:23:07:370]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
MSI (s) (74:64) [06:23:07:840]: Executing op: CustomActionSchedule(Action=JunoBackupCloudSaves,ActionType=3073,Source=BinaryData,Target=BackupCloudSaves,CustomActionData=InstallAction=Install;INSTALL_ROOT=C:\Program Files\Electronic Arts\EA Desktop\;System64Folder=C:\WINDOWS\system32\
...INSTALLER_ERROR_UNKNOWN=EA app encountered an error during the installation. Try again a bit later.
PRODUCT_DISPLAY_NAME=EA app;EAX_SHORTCUT_NAME=EA;INTREPID_ENABLE=0;EAX_UNINSTALL_ORIGIN=0;EAX_ECLIPSE_ENABLE=1;EAX_LAUNCH_CLIENT=1;JUNO_AUTHCODE=;EAX_DOWNLOAD_IN_PLACE_DIR=C:\Program Files\EA Games\)
MSI (s) (74:64) [06:23:07:840]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (74:64) [06:23:07:840]: Note: 1: 2502
MSI (s) (74:64) [06:23:07:840]: Note: 1: 2205 2: 3: Error
MSI (s) (74:64) [06:23:07:840]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 2502
Action ended 6:23:07: InstallFinalize. Return value 3.
DEBUG: Error 2502: Called InstallFinalize when no install in progress.
MSI (s) (74:64) [06:27:14:671]: Note: 1: 2205 2: 3: Error
MSI (s) (74:64) [06:27:14:671]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (74:64) [06:27:14:671]: Product: EA app -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502. The arguments are: , ,
MSI (s) (74:64) [06:27:14:671]: No System Restore sequence number for this installation.
MSI (s) (74:64) [06:27:14:671]: Unlocking Server
MSI (s) (74:64) [06:27:14:686]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502. The arguments are: , ,
Action ended 6:27:14: INSTALL. Return value 3.
Property(S): INSTALL_ROOT = C:\Program Files\Electronic Arts\EA Desktop\
Property(S): APPLICATION_ROOT = C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\
Property(S): dir3DE830B262708B724B5D40BAACC564B2 = C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\
Property(S): dirCB1E076F989CAEAD582F474BED8315CB = C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\bearer\
Some errors start when Juno Cloud gets pulled to do install:
Property(S): JunoCreateAdminWritableDirectories = InstallAction=Install;INSTALL_ROOT=C:\Program Files\Electronic Arts\EA Desktop\;System64Folder=C:\WINDOWS\system32\;ProductCode={C2622085-ABD2-49E5-8AB9-D3D6A642C091};JUNO_CREATE_DESKTOP_SHORTCUT=;INSTALLER_ERROR_REPORTER_SHORTCUT_TITLE=EA Error
Recovery;INSTALLER_ERROR_UNKNOWN=EA app encountered an error during the installation. Try again a bit later.
Property(S): INSTALLER_ERROR_UNKNOWN = EA app encountered an error during the installation. Try again a bit later.
Property(S): PRODUCT_DISPLAY_NAME = EA app
Property(S): EAX_SHORTCUT_NAME = EA
Property(S): EAX_LAUNCH_CLIENT = 1
Property(S): INTREPID_ENABLE = 0
Property(S): EAX_ALLOW_WINDOWS_7 = 1
Property(S): EAX_UNINSTALL_ORIGIN = 0
Property(S): EAX_ECLIPSE_UPGRADE = 0
Property(S): EAX_ECLIPSE_MODE = 0
Property(S): EAX_ECLIPSE_ENABLE = 1
Property(S): Manufacturer = Electronic Arts
Property(S): ProductCode = {C2622085-ABD2-49E5-8AB9-D3D6A642C091}
Property(S): ProductLanguage = 1033
Property(S): ProductName = EA app
Property(S): ProductVersion = 13.121.0.5634
Property(S): UpgradeCode = {306DF9CC-1AA9-4C23-9002-4B68A9234E5D}
Property(S): SecureCustomProperties = EAX_ALLOW_WINDOWS_7;EAX_DOWNLOAD_IN_PLACE_DIR;EAX_ECLIPSE_COHORT;EAX_ECLIPSE_ENABLE;EAX_ECLIPSE_MODE;EAX_ECLIPSE_UPGRADE;EAX_LAUNCH_CLIENT;EAX_SHORTCUT_NAME;EAX_UNINSTALL_ORIGIN;INSTALLER_ERROR_REPORTER_SHORTCUT_TITLE;INSTALLER_ERROR_UNKNOWN;INSTALLER_RECOVERY_HELPER_SHORTCUT_TITLE;INSTALLER_UPDATER_SHORTCUT_TITLE;INTREPID_ENABLE;JUNO_AUTHCODE;JUNO_CREATE_DESKTOP_SHORTCUT;PRODUCT_DISPLAY_NAME;WIX_ACCOUNT_ADMINISTRATORS;WIX_ACCOUNT_LOCALSYSTEM;WIX_ACCOUNT_USERS
Property(S): ProductToBeRegistered = 1
MSI (s) (74:64) [06:27:14:718]: Note: 1: 1708
MSI (s) (74:64) [06:27:14:718]: Note: 1: 2205 2: 3: Error
MSI (s) (74:64) [06:27:14:718]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (74:64) [06:27:14:718]: Note: 1: 2205 2: 3: Error
MSI (s) (74:64) [06:27:14:718]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (74:64) [06:27:14:718]: Product: EA app -- Installation failed.
