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Domba19k88's avatar
Domba19k88
3 years ago
Solved

EA App Install Error - INST-14-1601

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) . Which client functionality are you experiencing this bug with? Other (Please Describ...
bug
mac
pc
  • Cbrownlee13's avatar
    Cbrownlee13
    3 years ago

    So we were having the same exact issue. We were able to fix it by:

    1. Going to Control Panel

    2. Programs and Features

    3. Uninstall EVERY SINGLE Microsoft C++ Redistributable

    4. Download EA App installer DONT RUN YET

    5. go to https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 and download appropriate architecture of latest C++ 

    6. Install the C++ Package

    7. Go to Local Disk/Program Files/ Electronic Arts AND DELETE THE ENTIRE ELECTRONIC ARTS FOLDER

    8. Restart Computer

    9. Install EA App

    10. Profit

      

Cbrownlee13's avatar
Cbrownlee13
3 years ago

So we were having the same exact issue. We were able to fix it by:

1. Going to Control Panel

2. Programs and Features

3. Uninstall EVERY SINGLE Microsoft C++ Redistributable

4. Download EA App installer DONT RUN YET

5. go to https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 and download appropriate architecture of latest C++ 

6. Install the C++ Package

7. Go to Local Disk/Program Files/ Electronic Arts AND DELETE THE ENTIRE ELECTRONIC ARTS FOLDER

8. Restart Computer

9. Install EA App

10. Profit

  

paigekotecki's avatar
paigekotecki
2 years ago

I'm trying this right now to see if it will help I have tried everything else

  • paigekotecki's avatar
    paigekotecki
    2 years ago

    didn't work. I give up

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @paigekotecki check out this article from Microsoft. See if the steps outlined here help you with that error.

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