EA App Install Error INST-3-1920
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) inst-3-1920 Which client functionality are you experiencing this bug with? Application...
Forum Discussion
EA_Shepard
Community Manager
Community Manager@Superoleg30000 Can you do a search and see if C:\ProgramData\EA Desktop\Logs\EABackgroundService.log exists on your PC?
@EA_Shepard no the log dont exist, the only file that are there is the machine.ini
- EA_Shepard
@Superoleg30000 Can you uninstall the App for me, and then run through the following and let me know what happens?
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
Before you reinstall the app, create the EA App install folder manually in the default location, and then install the app as you normally would.
@EA_Shepard i did what you said, but i still keep getting the same error code
- EA_Shepard
@Superoleg30000 This is what we currently have.
INST-3-1920 - Failed to start Background Service
This error indicates that we successfully installed our game management service, but that it wasn't able to start.
Unfortunately, we're not sure why this happens, the Common troubleshooting steps above may help, but if not please get in touch with us on EA Answers HQ. We'd be particularly interested to know if the following file exists on your PC: C:\ProgramData\EA Desktop\Logs\EABackgroundService.log.
As you can see it is limited. Ive seen random things fix it with more technical steps.
Have you made any other changes to your network, or security options within Windows?
