EA app not launching

I’ve uninstalled it and reinstalled it and it doesn’t seem to be launching at all. Keeps coming up with the exact same message 🤣. I have called directly to let them know. They didn’t know about anything. So they’re getting in touch with the rest of the team for it. I’ve literally done everything in the book. 🤦‍♀️

@ghostwhite1997, yeah it is really, really odd. Could you maybe check what the Windows 11 version & build is that you are running? You can check this by pressing the Windows logo button on your keyboard + the R button simultaneously > followed by typing "winver" (without the quotation marks) in the little Run window > and pressing the Enter button.

Yeah of course. It’s windows 11 version 21H2. I think. 

I’ve tried to do it all over again. The app is not working at all still. It’s definitely not my PC. As I’ve got into contact with the company I brought it from and it’s worked on others they’ve got. 🤦‍♀️ They’ve followed the same steps as I did and it worked for them. Just not on my PC. 

Hi it just says I gave Microsoft Defender Antivirus and Microsoft firewall. 

Hi hun, I’ve done that. Added the app/file into exclusions. It still isn’t working yet is trying too. Still keeps crashing. 

Hi hun, I’ve already done that. Added the app/file into the exclusions part. And it still keeps running into crashes. The app is trying to open. But keeps coming up with the same message. I do apologise about this. 

Hi, so the PC has allowed me to download two of them but the other one it will not let me at all. It's the ARM64. That will not download at all. But the other two were absolutely fine. I do not understand why it will not allow me to download the ARM64.

Still the exact same message. It will not open at all. Lovely. I've honestly tried everything, and it will not load what-so-ever. 

Thank you, I’ll give them both a go and let you know. 

Yeah, I’ve ran through all these steps. I’ve got nothing lovely. It’s still the same message completely. It is not working. 

I understand it isn’t your faults at all. Origin is now reinstalled and it’s just verifying my games. So I will see. And let you know. 

Origin is now installed the game that I want to play it’s just a white screen everytime it loads. To play. 

so at least I can get into origin. But it will not allow me to play The sims or anything. 

All it is, is a white loading screen. Nothing else is happening at all. I’ve been trying lovely. 

Origin actually loads and works. But I can not play any games. Every time I try to load anything up. It does not work at all. 
it’ll give me the white loading screen and then goes straight back to the actual origin game library. 
Would you be able to help me out with this at all? 

Hey @ghostwhite1997,

Maybe you can give these steps a try that seemed to have helped another player with a similar issue. 
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-app-does-not-install/m-p/12063994/highlight/true#M11042

Hi lovely, thank you for the help but I’ve already tried all this. The EA app still doesn’t work. However, Origin does. 
I just can’t play any games on my origin as it’s coming up with a white loading screen and that is it. I have tried every single step to get them to work etc.