Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Application InstallerWhen did this happen? (dd.mm.yy hh:mm) 16/11/22Summarize your bug Everytime I try to open the EA app, it comes up with “oh snap, it’s crashed”. I’ve sent, god knows how many crash reports out today. As it’s been happening all day. To install EA, uninstalled my origin. And now won’t even load itself. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try to open the app. What happens when the bug occurs? Crashes and won’t allow me on the app. Or will try to open it. Comes up with the crash message and then turns off straight away. What do you expect to see? Some sort of help and to be able to get into the EA app. To play my games on my PC. Compose

Hey @ghostwhite1997,I am sorry to hear that you are running into this issue.May I ask, do you know if it has worked before without issues and if this error only started to appear after an update of the EA app by any chance? Or is it a clean install of the EA app?

It’s okay, I know it’s nobody’s fault. I brought a brand new PC for this and of course downloaded the EA app clean. No updates, it’s just a new installation. Which now doesn’t work at all. And did delete my Origin app too.

I’ve now got Origin back, which has now deleted the EA app. However, trying to play my games on here. My PC meets the requirements, I’ve literally done everything to try and get the sims and other games to work and all I get is a white loading screen. Which I’m a bit worried about. I’ve repaired the game. I’ve changed it to (windows play) etc. and it’s still not working. is there anyway anybody could help me. thank you in advance.

Hey @ghostwhite1997,I am sorry, but what do you mean with a white loading screen? This topic that you created is about issues with the EA app, not Origin or a specific game.

I do apologise, the EA app doesn’t work at all. It comes up with the warning. I have tried, to get it to work. Have dealt with it and have done everything to try to get it to work. Origin now works, oddly enough. But trying to get on games. If I click on the app, go into my game library, and click on a game. Once the game tries to load, it’s a white loading screen and then it goes back to the origin app. That’s all that happens. I can’t play. Nor get the EA app to work.

EA app not launching | EA Forums

39 Replies

EA_Leeuw
Community Manager
3 years ago
@ghostwhite1997, gotcha, so the odd-looking username wasn't it. Bummer.

You mention that it is a brand new Windows PC, right? So I assume that it came with Windows 11 pre-installed?
ghostwhite1997
3 years ago
Yes brand new, I’ve checked for updates and updated it. It’s still not working lovely.
but thank you for all this. It’s an absolute bummer.
ghostwhite1997
3 years ago
I’ve uninstalled it and reinstalled it and it doesn’t seem to be launching at all. Keeps coming up with the exact same message 🤣. I have called directly to let them know. They didn’t know about anything. So they’re getting in touch with the rest of the team for it. I’ve literally done everything in the book. 🤦‍♀️
EA_Leeuw
Community Manager
3 years ago
@ghostwhite1997, yeah it is really, really odd. Could you maybe check what the Windows 11 version & build is that you are running? You can check this by pressing the Windows logo button on your keyboard + the R button simultaneously > followed by typing "winver" (without the quotation marks) in the little Run window > and pressing the Enter button.
ghostwhite1997
3 years ago
Yeah of course. It’s windows 11 version 21H2. I think.
ghostwhite1997
3 years ago
I’ve tried to do it all over again. The app is not working at all still. It’s definitely not my PC. As I’ve got into contact with the company I brought it from and it’s worked on others they’ve got. 🤦‍♀️ They’ve followed the same steps as I did and it worked for them. Just not on my PC.
EA_Leeuw
Community Manager
3 years ago
Hey @ghostwhite1997,

Do you maybe know what kind of antivirus you have installed on your PC?
ghostwhite1997
3 years ago
Hi it just says I gave Microsoft Defender Antivirus and Microsoft firewall.
EA_Leeuw
Community Manager
3 years ago
@ghostwhite1997, okay. Could you try to see if you can manually make an exclusion for the EA app in the Defender and Firewall?
ghostwhite1997
3 years ago
Hi hun, I’ve done that. Added the app/file into exclusions. It still isn’t working yet is trying too. Still keeps crashing.

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EA app not launching

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