@EA_Illium Yes affirmative.. when attempting to install Unravel Two I have the EA App and Xbox App running. Origin is uninstalled and so is not running anymore.
Yes I checked the EA account page and it shows the correct Xbox account linked to the EA account. I went into the https://myaccount.ea.com/ and logged in on the only EA account that I have, the one I am posting under now too named Turbotukker. I am logged into the same acocunt on the EA app cause it's showing Turbotukker in the topright as well. I logged everything out and back in again on the right accounts. I am totally positive that I have the right accounts linked and logged in.
However it still takes me to the "Buy the game" page in the EA app if I click "Install game" on the Xbox app. And yes I am sure I have Ultimate active.
Just wondering if there is any other thing I can do to solve this. Because at the moment the entire EA play catalogue of games, that should be included in XBOX ultimate game pass, is not working. And the best answers I find on here are "are you using the right account".
Yes I am using the right account, yes I have them linked, no it's still not working for me. When I click the "Install Game" button on the XBOX app it directs to the store page of the game in the EA app where I can buy the game or subscribe to EA play.
EA Staff (Retired)Hi @Turbotukker Apologies on the delayed response, can you try the steps suggested here?
EA Staff (Retired)@Turbotukker sign out of the EA app and choose to log in with Xbox, that should work
