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f9928eb52ee7286's avatar
f9928eb52ee7286
Not applicable
2 years ago

EA app not responding

I can hit the green play button on Sims but after a second it comes back as cancelled. I believe something has gone wrong with the EA app. I want to delete the app and re-install. However, i cannot ...
bug
mac
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @f9928eb52ee7286f 

Are you seeing a specific error message when this happens?

Please try the following steps:

  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App
  • Try lowering your User Access Control Settings:
    • Close the EA app
    • Click the Windows button and type "UAC" in the search field
    • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
    • Click Okay the bottom of the window
    • Open the EA app client and try starting the download again

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