EA app not responding
I can hit the green play button on Sims but after a second it comes back as cancelled. I believe something has gone wrong with the EA app. I want to delete the app and re-install. However, i cannot ...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi there @f9928eb52ee7286f
Are you seeing a specific error message when this happens?
Please try the following steps:
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Try lowering your User Access Control Settings:
- Close the EA app
- Click the Windows button and type "UAC" in the search field
- In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
- Click Okay the bottom of the window
- Open the EA app client and try starting the download again
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