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whubble's avatar
whubble
New Hotshot
2 years ago

EA App not showing items purchased...

I purchased two Kits for the Sims 4 today about 8 hours ago. I purchased the Poolside Splash kit and the Modern Luxe kit. Receipts for both are in my EA Account. However the app will not reflect that...
bug
mac
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@Ladysuncrusher @nfinn123 

Could you please follow the steps in the post above to run an Error Report and attach the Report ID to the thread here? 

Ladysuncrusher's avatar
Ladysuncrusher
2 years ago

Hello I have reported as suggested and am still waiting for my purchase to show up in game, namely the Poolside Splash Kit.  My Library says I own both of the recent Kit DLC content.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Ladysuncrusher 

    Could you please provide the Report ID from your Error Report here in this thread to help us investigate into this? 

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