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whubble's avatar
whubble
New Hotshot
2 years ago

EA App not showing items purchased...

I purchased two Kits for the Sims 4 today about 8 hours ago. I purchased the Poolside Splash kit and the Modern Luxe kit. Receipts for both are in my EA Account. However the app will not reflect that I purchased these items. I can only download them by buying them again. 

bug
mac
pc

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  • Ladysuncrusher's avatar
    Ladysuncrusher
    2 years ago

    Hello I have reported as suggested and am still waiting for my purchase to show up in game, namely the Poolside Splash Kit.  My Library says I own both of the recent Kit DLC content.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Ladysuncrusher 

    Could you please provide the Report ID from your Error Report here in this thread to help us investigate into this? 

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