EA App not working!

Hi there,

I am unable to open my EA on my PC to play Sims. I have literally tried everything to try and troubleshoot.  It is coming up with an error message saying backgroound services crashed. I have tried everything from computer reset, uninstalling, re-installing - going into the background proccessor and starting and stopping and deleting the ceche. I have tried to contact EA with nothing back. What do I do? I just want to play my **bleep** game.

Should I do a factory reset on my computer, will that make it work? Having nil other issues with my  computer just Ea app.

TIA.