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abc36890014's avatar
abc36890014
Seasoned Novice
3 years ago

EA App opens blank.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe I can't log in.
When did this happen? (dd.mm.yy hh:mm) 5/02/2023
Summarize your bug Whenever i open the ea app it just opens to a blank screen. I've tried every method i could think of.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure, honestly.
What happens when the bug occurs? I double click the icon and the ea app opens as a blank screen and stays that way indefinitely.
What do you expect to see? I don't understand this question.

I can't figure out what the problem is here. I just recently downloaded the EA App, haven't even been able to log in yet and I'm already having a problem. At first i couldn't get it to launch at all. I'd click the icon and nothing would happen, then i read online that running the app recovery would solve that problem so i did and... it kind of worked? The app launches now but, it's just a blank screen. No login screen or anything.

Things I've tried to fix it include:
-Clicking the three lines and clicking 'reload page'

-Running as administrator

-Restarting computer.

-Uninstalling and re-instaling via default method.

-Uninstalling via revo uninstaller and re-installing.

-Running app recovery a 2nd time.

-Running the 'repair' feature before uninstalling.

-Changing the compatibility mode to all other options, and eventually changed it back.

-Running the troubleshooter. It came up with an error just saying it couldn't complete the troubleshooting process.

I genuinely don't know what else to do. Origin worked so much better than this garbage. At least origin i could actually open.

2 Replies

  • abc36890014's avatar
    abc36890014
    Seasoned Novice
    3 years ago

    UPDATE: Is it possible it might be something to do with background services? I tried double clicking the icon to open it and then using task manager i ended the background services before the app opened and the login screen did come up, but after a few seconds it went not responding and stayed that way indefinitely.

  • I totally agree with you. I've sent a few emails back to them to get my app to finally worked, but all they ended up saying is that they would work on it to figure out what may be the problem. This site is of no use and I really hate buying stuff to play and then not being able to play it just because "THEY" want you to sign in to play it that way. I loved the old days where you could buy a game and play the hell out of it without having to be online. It will probably never work unless you live next door to them. Too many idiots that think their way is best, just messed this whole thing up for their LOL's.

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