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TheSillySimz's avatar
TheSillySimz
2 years ago
Solved

EA App opens up to an empty white box with a red X

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 07.14.23
Summarize your bug When I try to open the EA App, an empty white box with a red X pops up.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? After installing the EA App.
What happens when the bug occurs? An empty white box with a red X pops up.
What do you expect to see? To be open to open the EA App.

‌

I'm having a problem with opening the EA App on my PC. Every time I try to open it, it just shows an empty white box with a red X on it. I haven't been able to find any solutions online. The only thing I really heard about this issue was it being due to being installed in the wrong location, but I don't know exactly where it's supposed to be installed and it already seems like it's installed where it's supposed to be. It's in my (C: Program Files \ Electronic Arts \ EA Desktop \ EA Desktop. There is a picture below of the issue I'm experiencing.

bug
mac
pc

9 Replies

  • TheSillySimz's avatar
    TheSillySimz
    2 years ago

    Hi, thanks for your reply. I have tried all of these steps and I am still unable to open the application.

  • Greywitch12's avatar
    Greywitch12
    2 years ago

    I am having the same issue. I was able to play the Sims 4 yesterday no problem. Now today I keep getting the red x, even when trying to open the EA app. I have already tried uninstalling and reinstalling. Still nothing. OP have you found a solution to this yet?

  • TheSillySimz's avatar
    TheSillySimz
    2 years ago
    @Greywitch12 I'm unfortunately still experiencing the problem. I'm trying to play Sims 3, but Origin is forcing me to switch to the new EA app which I cannot open.
  • Greywitch12's avatar
    Greywitch12
    2 years ago

    Ok thanks! I had given up and shut my computer down. And when I booted it up again, the game was working so I'm not sure what fixed it. Sounds dumb but have you tried restarting the PC after downloading the new EA app? That's all I did. I really wish EA would fix this. Apparently a lot of people are having trouble with this new app and are not being able to reach customer support. 

  • dasbootfish2nd's avatar
    dasbootfish2nd
    2 years ago

    I downloaded Battlefield V on Seam yesterday and it was working fine and I managed to get on it today fine until I tried to reset the video settings, which requires a restart.

    I closed the game and the Red X appeared.

    Now every time I try to open it the Red X appears, my other EA games work fine it's just BFV.

    Does anyone have any advice?

  • ccrttunil7iy's avatar
    ccrttunil7iy
    10 months ago
    @niaisag I am having issues with my window 7 opening up ea app installer for sims 4 and a white box with a red x appears with the words EALaunchHelper at the top and I have no clue what to do if you had an idea?

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