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hicksdk314's avatar
hicksdk314
3 years ago

EA App Overlay not showing up on Jedi Survivor

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Social Panel When did th...
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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@hicksdk314 Hey, see if the following steps help with this one

For Windows

  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  •  Delete everything it allows you to delete
  • Reboot your PC

EA App's Cache (Top Left Menu > Help > App Recovery)

EA App - Repair (My Collection > Tile Dots > Repair)

TTVCobbyHQ's avatar
TTVCobbyHQ
2 years ago

@EA_Shepard   I have followed ALL the above steps and the issue still persists, also I tried Un-installing/Re-installing the game to different drives. Overlay doesn't want to toggle on at all whatsoever... please, advise many thanks.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @TTVCobbyHQ Has it always been grayed out like that? It should not be at all. 

    Here are some steps to run through if you have not yet to test them out just in case.

    • EA App's Cache (Top Left Menu > Help > App Recovery)
    • Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and double-click on EAUpdater.exe

    Additional Steps

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Last, just uninstall and reinstall the EA app. Make sure the game and app are on the same drive and not different drives.

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