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qimmig's avatar
2 years ago

EA App refusing to stay open

I've been trying to open my sims game since yesterday. The app opens to the "Connecting to EA app" screen, a grey box that says "EA" at the top opens, and then it closes and doesn't open the game or the app. When I go into task manager, the EA app opens when those two screens pop up, but closes immediately after that. I took all of the mods out of my game and it still doesn't open. The app just doesn't stay open, so I can't play or update or purchase any games.

4 Replies

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there,

    Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

    If you have the same or a similar issue, please create a new thread.

    Thank you.

  • OctosLilBro's avatar
    OctosLilBro
    Newcomer
    3 days ago

    Clearing the Cache, restarting, reinstalling did nothing either. I have the same issue, but mine is up too date. However, I can run the app on another User on my PC.

    Is there a fix yet?

     

  • qimmig's avatar
    qimmig
    2 years ago

    I figured out the issue, which was that the EA app needed to be updated, but the app wouldn't update itself so I had to do it manually.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @qimmig Thanks for letting us know what you're running into!

    Can we try to clear EA App's Cache (Top Left Menu > Help > App Recovery) and check if this continues?

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