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Lucy_Henley's avatar
Lucy_Henley
Seasoned Ace
3 years ago
Solved

EA App shortcut not working

I was playing Sims 4 when I got a message saying that I needed to restart my EA app and had 24 hours to do so. I went to desktop to click on the app shortcut, only for it to say "The item 'EALauncher...
bug
mac
pc
  • susanleona's avatar
    susanleona
    2 years ago

    Thanks all for the tips. Tried to download app, but it was on my machine (just not working). Tried to uninstall, said no can do. Finally I tried to install again and then got a repair option which solved my issues. The game finished updating the patch and seems normal again. But for a while I was in a catch-22 situation!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Irinel7 When you launch the game and nothing happens, does the game show up in your task manager as running or does it not show? If it does not show something is blocking the program from launching. That can be a long list of things.

Do you get any errors?
Does the EA App/Steam show the game is running?
Do you get any errors that say this program is already running?

 In order for us to assist players in any way, we need more information past nothing is working and steps that have been tried. We cannot guess at what players have and have not done on their end.

Irinel7's avatar
Irinel7
2 years ago
@EA_Shepard it always says games launced from another app but ive had this error for long long time. done any and all troubleshoot you can think on and the issue is in the ea app itself nothing to do with steam

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