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Runalicious's avatar
3 years ago

EA app STILL doesn't work - what's going on?!

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 09/02/2023
Summarize your bug I am unable to launch The Sims 4 with the new EA app, and I am not able to use the Origin launcher anymore, because it forces you to download the EA app. Basically I cannot play the game. This has been an issue some months ago too, when I tried to install the EA app, but it wouldn't launch the game, so I went back to Origin, but I can't do that now.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just try to launch The Sims 4 from the new EA app.
What happens when the bug occurs? I go to an "error" page, and sometimes it just says the game is "Loading", but it's loading forever.
What do you expect to see? That an EA app game launcher would easily launch a game.

I realize there's a few topics going on this subject already, but I had to add one here, because I find it absolutely crazy that this still hasn't been fixed. Especially now that we can't even use the Origin app until you fix the other app.

The EA app game launcher literally has ONE main job, and that is to launch our games, and now people can't even play their games. I don't know if it's other games than The Sims 4, but I have a sense from browsing around that it is.

In other words: CAN YOU PLEASE FIX THIS, TODAY? This is not a thing to wait around with, this require immediate attention. This has been an issue with the app for months now and it's just not okay. Fix it, please.

Thank you.

6 Replies

  • DC71's avatar
    DC71
    3 years ago

    @DadsSpaghettios and @Runalicious - there is a similar issue with Command & Conquer, but someone posted a workaround which actually works.

    The workaround is the 6th comment here:  https://answers.ea.com/t5/Command-Conquer-Games/Command-and-Conquer-Remastered-Failed-to-launch/m-p/12290229/highlight/true#M46616

    The instructions for Red Alert were:

    ---

    I had same issue but managed to get C&C Remastered to launch by selecting it in the EA App, clicking MANAGE, then View Properties and then adding -REDALERT to the Advanced launch options. After clicking OK to the admin prompt, the launcher successfully ran and allowed me to select my C&C original game or Red Alert.

    Hopefully this will work for others too until EA sort out the bugs in this awful EA app.

    ---

    You might have to use something like -SIMS4 (that's a guess, so it could be something else like -SIMS).

    Hope that works.

    If it does, let others know.

    Cheers,

    Darren

  • Did you use it for C&C or SIMS 4? It didn't work for me with SIMS 4 and I never even had ORIGIN...SMDH

  • @DadsSpaghettios and @Runalicious :

    A bit of an update for this.

    So, apparently for Command & Conquer, adding -anything also works (as does /anything and +anything), so the Advanced launch options could literally be anything that includes a dash at the beginning.

    The person who pointed this out to me thinks that there is an issue with invalid paths/filenames, so I recommend checking to ensure that the EA app is using the correct path.

    Below is a quote from that person:

    "My theory is that the EA app is trying to call the C&C exe using an invalid path/filename. Adding the switch seems to invoke a different call which uses the correct path/filename. You can actually use any switch you want, even gibberish."

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