EA App stuck at 0% while updating

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Starting AppWhen did this happen? (dd.mm.yy hh:mm) 23.12.23 18:39Summarize your bug EA app update stuck on 0%How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Opening outdated version of EA app and trying to download the updateWhat happens when the bug occurs? EA update gets stuck at 0% and does not progress.What do you expect to see? App updating past 0% to be able to access the platform to play my games ‌Checked on here for similar issues and followed advice given, such as restarting PC, clearing temp files, running as administrator but nothing has worked. No apps running in background, have been attempting to update for 2 hours now with zero progress. Good and stable wifi connection.&nbsp;

fe8a7dc05a97354 · Answer

I was having the same issue too!&nbsp;I fixed it through the following steps (on Windows 11 OS):Navigate to File ExplorerGo into 'Program Files' folderGo into 'Electronic Arts' folderGo into both 'EA Desktop' foldersScroll down until you find the 'App Recovery' file, double-click itA confirmation window will popup with the option to 'clear cache'After cache is cleared, the app should restart on its own and the update will start again.Hope this helps!&nbsp; &nbsp;

1105cats · Answer

Hello @remimaiii, I'm so sorry this has happened to you!
I would fill out an EA Error Report. I had the same issue about 6 months ago, filled out an error report and it was sorted within 3 days. Describe the issue in the same level of detail you have shared on here and it'll help them resolve the error.
To fill out an EA Error Report, do the following steps:
1. Click on the three lines in the top left corner of the EA app screen.
2. Hover over 'help'
3. Click EA Error Reporter
4. Let it make changes to your device
5. Fill out the form.
6. Submit!

Alternatively, if you cannot get into the EA app at all, try visiting https://help.ea.com/en/help-home/ to find a solution to your problem. I recommend the 'emailing EA' option as I personally think it's the quickest solution. However, feel free to read the docs related to your problem and fix it yourself in possibly less time depending on whether or not you understand what is required 🙂

Hope this helps xx

I DON'T WORK FOR EA BUT I ENJOY HELPING PEOPLE FIX THEIR GAMES AND EA APP! 🙂

bedlambetty7 · Answer

This works! Thank you&nbsp;

Forum Discussion

EA App stuck at 0% while updating

3 Replies

About EA app Technical Issues & Bugs

Recent Discussions

My game have bug

College Football 26 Hair issue

Didn't get a game after redeemed the code

redeemed game isn't showing up in ea library

Background Services crashed error