Forum Discussion

hailie482's avatar
hailie482
Rising Novice
8 months ago

EA app stuck loading, unable to download games

Hello, I've had this issue for the past three days, and everything I have tried has not been able to fix it. Hoping I can find a solution here. I just got a new PC. My laptop is unable to run The Si...
pc
technical issues
SansGelatine's avatar
SansGelatine
Icon for EA app Team rankEA app Team
8 months ago
@hailie482 Thank you, I have forwarded this to the development team to review.

Does viewing any other game pages work, or do you see the same error?
hailie482's avatar
hailie482
Rising Novice
8 months ago
@SansGelatine yes and no. i can view their pages and add ons, but i get the same error where i can't download them or see any game stats
  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    8 months ago
    @hailie482 There are a number of network errors in your logs which is unusual.

    I assume you have used the same wifi as your previous laptop that worked. So it is unlikely a problem with your internet.

    Do you have any firewalls installed, or perhaps the default Windows firewall in a mode that might prevent traffic?

    There is an app "Firewall & Network Protection" on Windows which has an option to "Allow an app through firewall".

    Perhaps check that all "EA app" and "EAInstaller" apps have all the access boxes enabled.

    Do you mind trying that, restarting the computer and attempting to load the app again?
    • Deathofhorde's avatar
      Deathofhorde
      8 months ago

      Hey there, having the same issue. Checked my firewall protection and EA is already allowed through. Like OP, tried all of the above solutions and nothing. 

      • hailie482's avatar
        hailie482
        Rising Novice
        8 months ago

        @Deathofhorde so i was able to fix it! i just factory reset my computer and i was able to use the ea app and download games with no issues. my computer is brand new so i didn’t have any files or anything on it though, so i’m not sure if that would be something you’re okay with doing 😅

    • hailie482's avatar
      hailie482
      Rising Novice
      8 months ago

      @SansGelatine i am using the same network yes. i haven't installed any firewalls and my default windows firewall is the same as my laptop. i tried turning them off and then on again and restarting my computer but nothing. 

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