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Aegix_Drakan's avatar
Aegix_Drakan
3 years ago
Solved

EA APP "Temporarily Lost Connection" Error after login, 100% of the time.

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) I cannot provide one. The Error Reporter suffers an unspecified error whenever I try to s...
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pc
  • Aegix_Drakan's avatar
    Aegix_Drakan
    3 years ago

    So, it's been about a month that I've had this issue and got no reply from any of the technical support people here...

    Well, nevermind.

    I managed to finally fix the issue while fixing another issue (discord not updating) when Discord's technical support people talked me through where to look for potentially corrupted Drivers, and found the problem.

    If you're using Kaspersky as an antivirus, their VPN service has a driver called kaspersky security data escort adapter #2 That seems prone to randomly getting corrupted even if you never use the VPN at all (and reinstallation doesn't fix it), and somehow THAT interferes with only some software connecting to the internet, one of which is EA's App.

    Having forcibly disabled that part of the software since I never use the VPN anyway, NOW the app actually works.

    Thank you to Discord's Technical support team for their prompt response that helped me fix the issue for me.

WaiYan2333's avatar
WaiYan2333
3 years ago
@Aegix_Drakan How can i know which anti virus am i using ? How did u disable it bro?
Aegix_Drakan's avatar
Aegix_Drakan
3 years ago

Okay, so I'm not sure how you don't know which antivirus you're using (since you'd have had to install it to have one)... So I can't help you there...

But to check on the corrupt drivers, press the Windows symbol in the bottom left of your taskbar, and then type "Device", then select the "Device Manager" that shows up in your search.

Then, check if any of your "Network Adapters" in there have any exclamation marks (!).  Try fixing those drivers if there are any.

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