EA App: Unable to access offline games unless I'm online

Whenever I'm trying to access my offline games without internet connection, the EA App tells me to go online first. I know it's supposed to let me play my offline games anyways because on rare occasions there will be a pop-up that lets me access my offline games.

Since this pop-up doesn't always show up when I'm offline, I suppose it's a bug of some sort.

I'd love to be able to play my offline games that I have paid for.