Forum Discussion

misalignments's avatar
misalignments
Rising Vanguard
3 years ago

Ea App Uninstalled All Games

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 01411298-0687-404f-a7ff-c5d22986f295
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 08.02.23 16.00
Summarize your bug Tried to uninstalled one game and all currently installed games were uninstalled
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Uninstall a game
What happens when the bug occurs? All games are uninstalled
What do you expect to see? Only the selected game should be uninstalled

I was trying to uninstall one game (MySims), and when uninstallation process was done, the EA App flickered several times and all my games were uninstalled. One of the flickers showed that MySims as the only installed game and then flickered again and all my currently installed games (TS4 and DA:I) were gone. I tried the app recovery and restarted my computer several times.

I'm currently reinstalling my other games and hoping that my saves are still there. I haven't uninstalled anything since switching to the EA App so I don't know the trigger or frequency of this. Any way to make sure this doesn't happen again in the future?

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @misalignments For the saves, if you didn't delete them, they would still be there since uninstalling a game doesn't delete a save. The app recovery is a good way to go for this one along with the following:

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Normally,  running the EA App recovery would update that but should not uninstall all of them as that really has to be done one file at at time.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 2 hours ago
8,469 Posts