I was able to fix it by force uninstalling it through the cmd prompt and then reinstalling from the website. Previously, repair and reinstall options had not worked.
I turned on my PC, tried to launch The Sims, and was told I can't because "Origin was not installed." However, I have the EA App installed, and when I tried to launch it, I was told my PC couldn't find the shortcut or launcher. When I tried to uninstall EA App, it could not uninstall, as the computer could not find the uninstaller. When I tried to reinstall, it said EA App was already installed. I do not want to lose progress on my saves, nor do I want to spend hours reinstalling my games. When I turned my PC off last night EA App was still installed and I was able to play the Sims. I do not know what has changed since then.
hi i managed to find a fix to this. i know it's a month late.
i downloaded ea app from their site again, and when you click on ea once it's on your computer, it's comes up with two options. click on REPAIR. that work for me. hope this helps
Community Manager@sarabear0986 Following up on this one. If are still having this issue withe EA App, let us know. 👍
I was able to fix it by force uninstalling it through the cmd prompt and then reinstalling from the website. Previously, repair and reinstall options had not worked.
Community Manager
@sarabear0986 wrote:
I was able to fix it by force uninstalling it through the cmd prompt and then reinstalling from the website. Previously, repair and reinstall options had not worked.
Right on. Glad you were able to get that installed. I will make note of how this went thought just in case it pops up again.
