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millicentxo's avatar
2 years ago

Ea App won’t uninstall with error code: INST-3-1921

I’ve had a lot of issues with the ea app since I downloaded it, I would open and it wouldn’t connect to servers, show up blank etc, so I decided uninstalling it is best to redownload it if things change.

Now it won’t let me uninstall it, it’s acting like I’m trying to instal it? After going through the uninstall, it says “The EA app encountered an error and couldn’t finish installing (error code:INST-3-1921) and gives me the option to retry, when I do it gets to the end of uninstalling and the same pop up starts up?

it’s been 2 days of me trying to uninstall it, I just want to play the games I paid money for and haven’t because the app refuses to function.

Any help is really appreciated 

6 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @millicentxo 

    It could be a registry error, so if the game cannot be uninstalled with the standard steps for Windows, please try using CCleaner or any similar program to uninstall it and clear out issues. 

    Spoiler

    While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

    EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.

  • would it be possible if you guys can stop making this kind of bug software app?? The UE is really poor that I want to kill myself for buying an EA game, although I didnt expect that I have to download the APP to get the game started when I bought from Steam. With this EAplay APP, the BattleNet APP could only be the second worst thing in the world.

  • Tried using CCleaner, exact same issue. Cant uninstall, cant launch, cant download games on gamepass that use EA Play. All i want to do is play NFS Heat

  • I am trying to uninstall the EA app to reinstall it in hopes of correcting a problem with my STAR WARS Squadrons.  The EA app will only delete to approx. 97% and then stops and comes back with a message of  ERROR INST-3-1921.  Any ideas on how to fix this?

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