EA App won't add games to My Collection or let me download

HI @bsmaff We recently made some changes that should have clear a few different reports up, can you clear EA App's cache once more and check if this continues?

No nothing.

Still not working.

Is there anyway of getting Origin working again?

I would really appreciate getting my games which I paid for to actually work.

Any update on this as it has now been 2 weeks since your last response.

Is it possible to either have a refund or just a CD Key so I can play F1 again, as although sometimes play BF2042, that isn't that important as it is pretty rubbish and buggy.

I have also been having this issue for at least a year now. I just did a fresh reset of my PC, so I had to reinstall all applications I wanted to use. EA App is one of the apps I wanted to use, but I cannot download my games. Before I did the reset, I was always able to go back to Origin to download what I needed, but now that that is not an option I cannot download anything. I'm paying EA to have an application on my PC that allows me to browse a library, but not actually play any games.

Why can this type of issue exist and for so long? Also, anytime I try to do the app recovery it crashes. I send in reports every time, but it's literally never once allowed me to actually do the recovery and clear the cache. It crashes 100% of the time.

This is ridiculous.

Any update yet?

I was going to do a charge back on my CC but it has been over the permitted time, which goes to show how long I haven't been able to play games.

However for some reason luckily for me Origin is now working again, so uninstalled the really bad EA App.

Would still rather have a solution though as to why I am not allowed to download games on the EA App.

I was able to find a link to download Origin, so I installed it on my PC as well. It installed, I launched it after closing the new EA app, and I was instantly able to download my games. I guess I will be using Origin again for as long as it works. It's incredibly frustrating that we as consumers have to download multiple launchers because the "new and improved" one literally will not let us play our games. 

It's also embarrassing that EA still can't get this resolved. I've never had such an issue with any of the other 100 launchers that exist out there from Steam to UPlay to GoG, etc.

Please let us know the link for Origin. will try reinstall see if that works.

EA just likes to outsource 'without asking' these issue to the community, so when someone more tech savvy than me and all of the EA team,has the same issue and spends hours and hours finding the fix, finds it and posts it as [SOLVED] .......... even after that EA still does nothing...

We Should just have all our games on STEAM, or whatever we want them on. EVERYONE wants there own unique * charging port that only works there brand named upside down * plug wall adapter!! FFS! your not APPLE Co

Is there any update to this?

Been about 3 months now without a solution and the really s**t EA App still doesn't allow me to download any games.

When is this issue going to be resolved?

Or can EA refund me for all the games I can no longer play?

Any update to this?

I am now forced to download the EA App now and have lost access to 90% of my games library.

Why did you stop Origin from working when there is massive bugs in the EA App?

You have ignored my request for well over a month now, and it has got to the stage where I can no longer play my games.

Can you please get back to me ASAP with an actual solution, or I will be contacting my bank and seeing if I can get my money back for all the games which no longer work, or filing a case with the small claims court.