Forum Discussion

NerdRevenge's avatar
NerdRevenge
3 years ago

EA App: Won't launch - "We couldn't find your account info"

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA App: Won't launch - "We couldn't find your account info"
When did this happen? (dd.mm.yy hh:mm) All the time!
Summarize your bug Only get a pop up with an error message, and nothing else.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try running it
What happens when the bug occurs? All I get is a popup with some text
What do you expect to see? For it to launch, showing the user panel.

‌

The text of the bug is as follows (image also attached):

We couldn't find your account info

Restart the app, sign in online, and select the "Keep me signed in" option so you can continue playing games offline


EXIT APP

That is all I get from this.

bug
mac
pc

5 Replies

Sort By
  • nolimitOG369's avatar
    nolimitOG369
    3 years ago

    Same my dude! I bought a product and can't even get to playing it once.

    What the hell is going on??

  • OrphanBeator's avatar
    OrphanBeator
    3 years ago

    having the same issue, just bought wild hearts on steam and now cant play it becaause EA wont work?

  • MultiDrake's avatar
    MultiDrake
    3 years ago

    Interesting info, maybe it'll help someone.

    I normally do split tunnel for games on my VPN - let them all bypass the VPN, while keeping the rest of my PC going through the VPN.

    I added every "EA" thing I could find to the exception list, added every exe in the EA folders that run anytime during launch or run, I added every game manually, every launcher, etc....

    However, there must be something that the EA app uses that is not obvious OR EA app detects that a VPN is running and even though its traffic is NOT going through it and immediately throws up either the network error or the couldn't find your account error and breaks itself.  I guess EA doesn't like VPNs...hates security and privacy - i get it, most games with multiplayer disapprove of VPNs, but that's what the split tunnel options are for.  the moment I turned off the VPN, it the EA app worked.

    so still hunting for what possible "thing" it uses to get to the internet that it thinks is going through the VPN tunnel....but starting to think it just detects VPN software in general and blocks its app from running purposefully.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,440 PostsLatest Activity: 5 hours ago