Hello. I have had the same exact problem and I bought the game through steam, so buying from there doesn't prevent this issue. When you buy DAI through steam you have to connect your steam account with EA. Though you open the game through steam EA verifies if you're logged into your EA account or you can't launch it. EA whiped the safe file I had spent 110 hours on (another one survived somehow). Steam has my correct hours (at 128) while EA insists it's only at 3 minutes, even though I have another safe file that survived and is at 16 minutes. I'm devastated.
Have this issue too ☹️
Dead Space 2008 - I had 23 hours now I have 14 minutes
Dead Space 2 - I hade 57 hours
Dead Space Remake - I've beaten the game twice and had 23 hours, now I have 3
C&C 3 - had over 30 hours
Red Alert 3 - Had 20 something hours
Support has been useless
