I am on Windows 11 and the EA app is not working for me. I have uninstalled and reinstalled it but when it tries to open, I get the "EA background services has crashed" error. Nothing I do works to fix it. I have done everything google said to try, and I still get the same error. What do I need to do? I have spent hours trying to fix this. I made sure my firewall was not blocking anything, and it's all setup correctly. As of now, the app will not open at all.
Community ManagerHello there,
It's hard to pinpoint what's causing this as that's a generic error message. To start troubleshooting this issue, I suggest that you try a Clean Boot: How to clean or safe boot your computer. That should close all background programs that might be conflicting with the app.
Let us know how you get on,
I followed the instructions and still get the error that background services crashed error code 104. Then I hit restart, and it asks me to update, and when I click that it says it's up to date. If I try to repair, I get the same outcome. I have also tried this on my mobile hotspot and get the same error too.
Community ManagerThanks for trying the steps and providing some further information. This could be happening because of a bad install. You can try using Ccleaner to uninstall the EA app, as it will remove all the files, including temporary and possibly corrupt files.
To delete them, you can try using CCleaner to clear out issues and errors.
For instructions on how to use Ccleaner to uninstall apps, click here.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
