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SanderJK's avatar
SanderJK
5 years ago

EA Desktop - Blank screen after login.

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7d1ae161-b602-4444-b45b-3242a1de84d8
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 14.08.2021 12.00
Summarize your bug After logging in, EA Desktop ends up on a completely blank screen. For about 5s there is a loading wheel, then it goes blank. You can access the menu in the top left, but none of the options there work. The settings menu doesn't load. App Recovery tried 3x, nothing. App Reload, nothing. Rebooting PC, nothing. This is the first time I encounter this error after months of use.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea.
What happens when the bug occurs? You cannot access EA Desktop at all. You cannot access the games. You cannot launch already installed games through the Xbox App either. All you get is a grey screen.
What do you expect to see? A normal view of the installed games

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Attached is a screenshot of the (non) view

bug
mac
pc

16 Replies

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  • legitablelegend's avatar
    legitablelegend
    3 years ago
    @SanderJK From 2021 to 2023 the ea app still won't * work. Pathetic to be called a * gaming company if they can't even have working stuff. I have uninstalled 30 time and restarted my PC even more. Idk what to * do but * on forms now.
  • AsaCoCo_PH's avatar
    AsaCoCo_PH
    3 years ago
    Feb. 2023
    EA App
    Still not working properly.

    Just shut down EA App and give us back Origin.
    I'm sure a lot of players will agree with me on this.
  • dan1502958's avatar
    dan1502958
    3 years ago

    My daughters laptop has had the same issue since January 10th 2023 following the forced migration. i have tried all of the solutions in these threads and not 1 has worked. all i get from the online chat is "engineers are working on this and we appreciate the inconvenience caused" its utter bullcrap

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey Everyone

    As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.

    If you run into any further issues please create a new thread so that we can begin tracking accordingly!

    Cheers!

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