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starseeker313's avatar
starseeker313
4 years ago

EA Desktop - Error Code:EC:10005 Login Bug - Can't Login at All for Months

Product: EA Desktop
Platform: PC
Error Report ID:EC:10005
Which client functionality are you experiencing this bug with? Other (Please Describe): Cannot login to client at all
When did this happen? (dd.mm.yy hh:mm): 06/06/21 - 06/11/21 For six months yes
Summarize your bug: Whenever I wanna login to your platform, EC:10005 error occurs for every fxxking single time, it says:

"Something went wrong...

The EA app encountered an unknown error. Try again a bit later.

Error Code:EC:10005

Report this error"

It means that I cannot play any game that is published by EA, "large" company can't solve a problem by months, which is pretty pretty annoying!!!!!!! and this sxxt has happening for 6 months! from June!! I'm super mad right now. I tried contacting you by sending diagnostic information and "report a problem" feature in your EA Desktop app but you don't reply me, then I realize that it is a one-direction report!
How often does the bug occur? Every fxxking single time I tried to login to your sxxtty client (100%)
Steps: How can we find the bug ourselves?: 1. Open the EA Desktop app > 2. Login to the client > 3. then I will find the bug
What happens when the bug occurs?

"Something went wrong...

The EA app encountered an unknown error. Try again a bit later.

Error Code:EC:10005

Report this error"

This error message pops up and there's nothing i can't do with it but sending a useless report
What do you expect to see? The client actually works as described rather than locking me out of any and all content I've paid for for six months.

This Bug has continually happened in my laptop for months. I already tried 1. rebooting my computer, 2. clean cache, 3.use "app recovery" tool, 4.end "EA Background Services" Process 5. Uninstall and reinstall EA Desktop, respectively from your official website and Xbox app. 6.Change my Network Environment, including use Wi-Fi, Cellular Network, Hotspot, Wired Connection, use network booster especially for EA Desktop, use VPN. and you know what? None of these is working!

and in the past few months, I also did lots of changes to my laptop, including uninstall many applications, change a lot of settings, and upgrade my system to windows 11. Now my computer is completely different from top to bottom, and yet your god tier platform "EA Desktop" is still not working!!!

Even more strange and mysterious was in the same room, using the same network, in the same system - Windows 10 (or Windows 11 now), my desktop computer can login to your client and my laptop can't! and I mostly using my laptop for gaming instead of my desktop computer! 

(Sorry I'm not native English speaker and I might not accurately describing my problem but I'm doing my best to express my puzzled and anger!

bug
mac
pc

30 Replies

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  • Bloody_El_Sid's avatar
    Bloody_El_Sid
    3 years ago

    I discovered it's my VPN getting in the way. Turned it off and I am able to login now

  • ZaraDaly's avatar
    ZaraDaly
    Seasoned Newcomer
    3 years ago

    Same issue, it was working less than 30 minutes ago. It felt so unresponsive, so I said let me restart my pc and my modem, did that and now I am facing this same 10005 error.

    Any fixes yet ?

  • xuyambola's avatar
    xuyambola
    3 years ago

    same, started to get this error about 40 minutes ago, but my friends keep playing battlefield 5 rn without any issues🙌

  • Deke121's avatar
    Deke121
    Seasoned Novice
    3 years ago

    I'm absolutely outraged and spitting teeth that this problem is still ongoing and I can't play any of my games costing hundreds of pounds through this EA desktop app. Things were much better when I used Origin in the past. This is 2023. Why hasn't EA fixed this?

  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    Legend
    3 years ago

    Same for me. I did everything I can (cleaedn the cache, updated the app, restarted the modem, restarted the pc), same error code EC:10005

  • spidermann6767's avatar
    spidermann6767
    3 years ago

    I JUST FIXED IT.

    1. YOU NEED TO RUN EA APP UPDATER, IN THE EA FOLDER. ( ON WIN 10 CLICK ON WINDOWS SYMBOL IT WILL BRING THE LIST OF PROGRAMS AND OPEN EA FOLDER INSIDE IS THE UPDATER)

    2. THEN SIGN IN.

  • JazzySmile's avatar
    JazzySmile
    New Traveler
    3 years ago

    I've also had this problem from the time EA went out with the horrific annoucement that Origin will be permanently replaced by EA app. I tried everything possible. I even lost some of my saved games the first time I installed EA app, totally deleted. By some miracle, got some back. I'm teling you, freaking weird. Anyway, I tried lots of things and the only thing that's working for me is to shut down my antivirus for 10 minutes. I don't know why it's acting like this even if I have the EA app on my "allowed list". Really strange. But I'm really disappointed in EA because this "log in" issue is just one in a long list of problems that needs solving, like the issue of selecting the language in a game, or the app just crashing down.. etc.  

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there! 

      

    This thread's getting old, so we're closing it to avoid any necroposting. If you have more questions or want to keep the chat going, please look for a newer thread or start a new thread! That way, things stay neat and tidy, and everyone can join in. 

     

    Thanks for understanding. 

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