Forum Discussion

Ziggynlp07's avatar
Ziggynlp07
5 years ago
Solved

EA Desktop - Instalator crash

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Instalation
When did this happen? (dd.mm.yy hh:mm) 2020.10.27 18:06
Summarize your bug Cannot install client. Error every time. Logs in attachment
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to run EADesktopInstaller.exe
What happens when the bug occurs? Installation didn't finished
What do you expect to see? Installation to succeed

‌

Cheers!

bug
mac
pc
  • Ziggynlp07's avatar
    Ziggynlp07
    5 years ago
    Note to devs:

    defect is present when file system exFAT is set on drive with %temp% directory, when changed to NTFS the issue is fixed

11 Replies

Show More
  • Strikerildo1's avatar
    Strikerildo1
    5 years ago
    @MattewIsHere Ok, I finally made it! If you cannot solve this with the original program tool made by windows to troubleshoot install and uninstall failure situation, well, trying to solve it in regedit is the only available situation: go check in your regedit this line
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Electronic Arts
    and delete it completely! For me it finally works this way!
    PS: if you are not sure or what you're doing in regedit and/or you dont'have any experience there, well "don't try this at home", make it at your own risk!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,823 PostsLatest Activity: 6 minutes ago