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BruceGenderz's avatar
BruceGenderz
4 years ago

EA Desktop - "You don't have access" and "an error on our end caused it to fail"

I only have one EA account, connected to EA Play through Xbox Games pass. I have downloaded ME legendary edition through the EA Beta Desktop App and put 36 hours into it over the last few months. ...
bug
mac
pc
BruceGenderz's avatar
BruceGenderz
4 years ago

@EA_Illium OK so after waiting for the game to reinstall. And after it got stuck on "resuming" (see previous comment)... I decided top try the "recover app" button again.

Well now the play button shows up for mass effect le but when I click it, it says "an error on our end caused it to fail..."

What's the error on your end? Will I get to play this game anytime soon?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

@BruceGenderz By chance do you have any security, VPN, proxy server running on the device?

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