DICE Team@Buff3rbl0at @ZoolooS @Selene549195 @asdf23451
Hey everyone,
So we can investigate, would you be able to create an > Error Report <, and post the Error ID in this thread? We'll take a look. If you are however unable to create an Error Report, we'd like the install log files, located in: C:\Users\%USERPROFILE%\AppData\Local\Temp
They look something like this:
Origin_Beta_20200420135147.log
Origin_Beta_20200420135147_000_OriginBeta.msi.log
Thanks!
Thanks for looking into this Tom!
The only log file I could find was named "EA_Desktop_20200927034108.log" , and includes the following:
[0948:0954][2020-09-27T03:41:08]i001: Burn v3.11.2.4516, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Windows\Temp\{3CC54355-0B1D-46C4-B14B-3E0461BBD3E5}\.cr\EADesktopInstaller.exe
[0948:0954][2020-09-27T03:41:08]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Electronic Arts\EA Desktop'
[0948:0954][2020-09-27T03:41:08]i000: Initializing string variable 'BundleExecutableName' to value 'EADesktopInstaller.exe'
[0948:0954][2020-09-27T03:41:08]i000: Initializing numeric variable 'CreateDesktopShortcut' to value '1'
[0948:0954][2020-09-27T03:41:08]i000: Initializing string variable 'IsThickInstaller' to value 'no'
[0948:0954][2020-09-27T03:41:08]i000: Initializing version variable 'VCRedistMinVer' to value '14.16.27024.0'
[0948:0954][2020-09-27T03:41:08]i000: Initializing string variable 'INSTALLER_ERROR_REPORTER_SHORTCUT_TITLE' to value 'EA Error Reporter'
[0948:0954][2020-09-27T03:41:08]i000: Initializing string variable 'BundleProviderId' to value '[WixBundleProviderKey]'
[0948:0954][2020-09-27T03:41:08]i000: Initializing string variable 'PRODUCT_DISPLAY_NAME' to value 'EA Desktop'
[0948:0954][2020-09-27T03:41:08]i009: Command Line: '-burn.clean.room=C:\Users\User\Downloads\EADesktopInstaller.exe -burn.filehandle.attached=184 -burn.filehandle.self=192'
[0948:0954][2020-09-27T03:41:08]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\User\Downloads\EADesktopInstaller.exe'
[0948:0954][2020-09-27T03:41:08]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\User\Downloads\'
[0948:0954][2020-09-27T03:41:08]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\User\AppData\Local\Temp\EA_Desktop_20200927034108.log'
[0948:0954][2020-09-27T03:41:08]i000: Setting string variable 'WixBundleName' to value 'EA Desktop'
[0948:0954][2020-09-27T03:41:08]i000: Setting string variable 'WixBundleManufacturer' to value 'Electronic Arts'
[0948:0954][2020-09-27T03:41:15]e000: Error 0x8007007e: Failed to load UX DLL.
[0948:0954][2020-09-27T03:41:15]e000: Error 0x8007007e: Failed to load UX.
[0948:0954][2020-09-27T03:41:15]e000: Error 0x8007007e: Failed while running
[0948:0954][2020-09-27T03:41:15]i410: Variable: BundleExecutableName = EADesktopInstaller.exe
[0948:0954][2020-09-27T03:41:15]i410: Variable: BundleProviderId = {58a82168-591d-410b-8abe-cf7e552d7cd6}
[0948:0954][2020-09-27T03:41:15]i410: Variable: CreateDesktopShortcut = 1
[0948:0954][2020-09-27T03:41:15]i410: Variable: INSTALLER_ERROR_REPORTER_SHORTCUT_TITLE = EA Error Reporter
[0948:0954][2020-09-27T03:41:15]i410: Variable: InstallFolder = C:\Program Files\Electronic Arts\EA Desktop
[0948:0954][2020-09-27T03:41:15]i410: Variable: IsThickInstaller = no
[0948:0954][2020-09-27T03:41:15]i410: Variable: PRODUCT_DISPLAY_NAME = EA Desktop
[0948:0954][2020-09-27T03:41:15]i410: Variable: ProgramFiles64Folder = C:\Program Files\
[0948:0954][2020-09-27T03:41:15]i410: Variable: VCRedistMinVer = 14.16.27024.0
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleAction = 5
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleElevated = 1
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleLog = C:\Users\User\AppData\Local\Temp\EA_Desktop_20200927034108.log
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleManufacturer = Electronic Arts
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleName = EA Desktop
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleOriginalSource = C:\Users\User\Downloads\EADesktopInstaller.exe
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\User\Downloads\
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleProviderKey = {58a82168-591d-410b-8abe-cf7e552d7cd6}
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleSourceProcessFolder = C:\Users\User\Downloads\
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleSourceProcessPath = C:\Users\User\Downloads\EADesktopInstaller.exe
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleTag =
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleUILevel = 4
[0948:0954][2020-09-27T03:41:15]i410: Variable: WixBundleVersion = 12.0.12.4015
[0948:0954][2020-09-27T03:41:15]e000: Error 0x8007007e: Failed to run per-user mode.
[0948:0954][2020-09-27T03:41:15]i007: Exit code: 0x8007007e, restarting: No
