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Report ID d7d0fa81-1225-46ca-b570-46d8f8bf5237
This is the worst app I've used in a long time...
It crashes all the time, and before it used to crash, it would never recognize my downloaded games and I had to re-download.
- EA_Jason5 years ago
EA SPORTS FC™ Team
Hi everyone,
Another thing that you can try is performing a Clean Boot of Windows and only boot up EA Desktop. If you can run EA Desktop and your games without any issues, then boot your programs one by one to see which on is causing the crashes.
As far as I am aware, the crash rates are pretty low for EA Desktop so there might be something else that's causing this. Could you give it a go and let me know if it improves anything?
- 5 years ago
I tried using that link and removed all non-windows services (except EA Background Services, as that stops it running completely without it), and also removed all startup tasks.
I'm still getting the same EA Desktop crash. Launches, shows the main screen and then immediately crashes - showing the "Oops" screen twice.
I even tried uninstalling and reinstalling EA Desktop and it is still crashing in the same way.
The annoying thing is that a bit over a month ago it was all working fine - I could install games and play them. And then it suddenly started doing this crash every day (I assume this was after an update of the app). Is there any way of installing an earlier version of the app?
Note: when I say it was all working fine, that's not completely true.. I did have the issues that was mentioned by Koroxis in this thread about downloaded games not showing as downloaded (but would after I did an App Recovery, but then the next day would show the same problem).
- 5 years ago
I'm having this issue too, but only with an account that is linked to Xbox Gamepass for EA Play. Was working about a month ago but haven't been able to get the app to open without popping up a couple of 'Oof, something exploded' messages.
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