EA Desktop App displays "Temporarily Lost Connection" error

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) 314d7237-5b20-44e2-afa2-05f8de8f63f4Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe EA Desktop App launchWhen did this happen? (dd.mm.yy hh:mm) 12.03.2023 12:07Summarize your bug Whenever I launch the EA Desktop app, I get a "Temporarily Lost Connection" error, making it prevent from launching the app.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? By launching the EA Desktop app.What happens when the bug occurs? The EA Desktop app not launching properly.What do you expect to see? The EA Desktop app launching properly.‌Hello everyone,Since last night, I've been facing issues with EA Desktop App on my laptop. Whenever I try to launch the app, I get a "Temporarily lost connection" error.I've encountered the same issue a few months ago, and it let it fix by itself (first add EA Desktop app to exceptions list on my antivirus).Sometimes, the issue fixes on its own, most of the time, the error still persists.As much as I've prompted the app to restart, the error sometimes comes and goes, sometimes does not.What I have tried, is:run EA App as administratorclose and restart EA Desktop appdisable my antivirus and firewallconnect to my Wi-Fi network with Ethernet cable plugged inplug the Ethernet cable out, for a whilepower off laptop and turning it back onrestart laptopMost of the time, none of these methods fix the problem, making the error prevent the app from launching.Disabling my antivirus for a while, the error rarely shows up. However, launch takes place effectively.Enabling it, the error shows up more often than disabling it and app therefore does not launch. If there is no error present, the app launches normally.I have a very good internet connection, so I am not sure if it is connection related or not. Or if it has to do with access point. I am not sure about that either.I am on a Windows 10 64-bit laptop, specs are: 8GB / 512GB SSD / Intel Core i5-7200U CPU @ 2.50 GHzAny help or feedback is greatly appreciated.Thanks in advance!

madamenordica · Answer

@mikrolactaki3 has your antivirus updated recently?

mikrolactaki3 · Answer

@MadameNordicaHello,The last time my antivirus had updated was on March 1st as I checked. Virus definitions are up to date as well. I am using Avast.EDIT: By disabling the antivirus the issue sort of gets fixed. Not sure what else is causing it.EDIT 2: I updated my Windows 10 and I am still getting the same issue.

dieredice98 · Answer

i managed to get a solution to this, finally after a day of browsing forums, found that it was my antivirus blocking the EA app from running. The always online thing clashed it seemed with kaspersky being beyond silly when it came to apps running with a network connection. I found a work around that is baffling me still as to why it worked, but it worked so its whatever, the thread is here if anyone uses kaspersky: https://forum.kaspersky.com/topic/kaspersky-total-sec-suddenly-started-blocking-certain-connections-29939/

if not then i cant help, but i reckon the av program getting in the way is the main cause of it, even disabling may not get it to work, but if there is a workaround for it, im sure the forums have it on there.

cupcakes123444 · Answer

@mikrolactaki3 I had this problem as well. I simply found the ea launcher in my folder and used that to access the Ea app. I remade a new shortcut and it worked just fine. Hope this helps.

ro01012000 · Answer

Here same,always get the "Temorarily lost Connection error"network is ipv4 only, static adressesand inside fritzbox "wpad" filter set to on.nothing helped here until i found my solution, so i like toprovide it. maybe it helps others:go to your folder: /windows/system32/drivers/etc/open with a text editor the file "hosts"and insert a new line with the content:127.0.0.1 WPADnow the ea-app will start fine, always.its also possible inside the fritzbox (router) set the wpad-filter to off.but in terms of security, i do not recommend this.

Forum Discussion

EA Desktop App displays "Temporarily Lost Connection" error

5 Replies

Featured Places

EA app Technical Issues & Bugs

Recent Discussions

game always starts in Fullscreen

No EA app Verification Email

Cannot purchase new games

EA doesn't open games, it restarts itself when pressed "start game"

EA app on Mac always requires admin password