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SummerSimmer15's avatar
SummerSimmer15
5 years ago
Solved

EA Desktop App won't Launch

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ee940c03-e9d3-4809-a34f-96f41333e58e
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA Desktop won't launch
When did this happen? (dd.mm.yy hh:mm) 19.10.20 01:09
Summarize your bug The EA Desktop App won't launch and it will say that there is an unresolvable error and to restart the app but it continues in a loop when I click restart the app.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the App
What happens when the bug occurs? It loads but then states the message of an unresolvable error and won't launch the app.
What do you expect to see? The app won't launch and will continue in a loop.

‌

I want to be able to launch the app and actually use it but I'm not so I'm using Origin for now.

bug
mac
pc
  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Hi everyone,

    A little update from our side:

    We did some investigating to why this is happening and we might have found the cause, which we're looking to fix. 

    Thank you for all the detailed examples so far and I'll let you know when I have an update to share. 

    UPDATE

    The specific issue that caused this has now been resolved. If you're still having issues, then please create a new thread with information. 

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  • fernando_jss95's avatar
    fernando_jss95
    4 years ago
    @EA_Jason
    When did this start happening? since the xbox lauch
    Which build are you on?
    What troubleshooting have you already performed? the app just won't lauch its open on task manager but dont show nothing
  • the_wittster's avatar
    the_wittster
    4 years ago

    HI!

    So, I was doing some troubleshooting of my own because I keep getting a similar error message; as it turns out, if you right click on the desktop shortcut for the EA Launcher, select "open file location", you should see in the list of EA-related installs a program called "App Recovery". I ran that once and was able to get into the EA Desktop app within seconds by following the two or three prompts. Let me know how that works for you!!

           -THEWITTSTER

  • Limoxnero's avatar
    Limoxnero
    4 years ago

    Finally this * app suddenly after i don't know 1 month try to open it again and it just open and works normally, let's see how much time...

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi everyone, 

    The specific bug that caused this issue has been resolved, if you still encounter issue with launching EA Desktop, then please create a new thread or create a new thread if no thread exists yet. 

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