Forum Discussion

Rabidmonkey13's avatar
Rabidmonkey13
5 years ago
Solved

EA Desktop Crash on App Launch

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) b4ba38bb-b7ce-4fec-8504-dd236ad7a791 Which client functionality are you experiencing thi...
bug
mac
pc
  • Rabidmonkey13's avatar
    Rabidmonkey13
    5 years ago

    Restarting my machine fixed the issue. It should be noted, there was no prompt suggesting restart after installation. The installer attempted to call the executable directly after installation and had the same error noted in the original post.

    Also, in the bug report linked, there is an additional issue listed with the character counter for the bug reporter.

    Best of luck guys, I really want this to take off and replace Origin 🙂

FordVignale's avatar
FordVignale
4 years ago

I fixed it I fixed it I fixed it!!!!! 

Basically I messed up the whole app because you  know that is me and I made it worse by messing around with files. The app wouldn't open. So I had the idea of deleting the crash reporter (CrashReporter.exe and .enc) in the ea desktop file folder, which sounds stupid but now it cant tell the app to shut down so it loads as normal

Hope this helps!

4321R12122's avatar
4321R12122
4 years ago

Nothing else worked for me so I opened the EA desktop directory so if your having this issue open the EABackgroundService.exe located in that directory . I created a ghost process with Hstart_4.2 so this will start every time windows starts.

  • PaGoOo's avatar
    PaGoOo
    4 years ago

    My EAdesktop Crash and Crash again with this notification

  • xxSpaceAce's avatar
    xxSpaceAce
    4 years ago
    @4321R12122 YES, that works!
    I wanna explain it a bit better :
    open the folder C:/programs/electronic arts/ea desktop/ and then double-click on "eabackgroundservice.exe" and then you double-click (start) "eadesktop.exe"
    So if we start this backgroundservice before we start ea desktop, then it works !

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