I tried to download The Sims 4 and the download is frozen. I've included a screenshot to show what happened. I can't stop it and Download Manager won't load so I can't stop it from there either.

I solved the issue! If you're having the same issue just go to the top left click the three lines at the top. When you do that, click help then app recovery.

EA Desktop download is frozen and Download Manager isn't loading

22 Replies

BlazeOfSteel412
4 years ago
I solved the issue! If you're having the same issue just go to the top left click the three lines at the top. When you do that, click help then app recovery.
Chadathonan0n
4 years ago
same with Anthem. says its downloading but it is froze on 0% cant stop it or reload it. Please help!
P7B4
4 years ago
help me mate pls
holger1405
Hero+
4 years ago
@P7B4

Did you tried the App recovery?
Isimsizkahraman
4 years ago
Thank you bro you're the best!
steeze206
4 years ago
@BlazeOfSteel412 I just wanted to say thank you. I thought I was going crazy, this fixed it for me. Definitely a cache issue.

Gotta love when OP updates the post with a solution. I guarantee this has helped hundreds of frustrated people.
mallowe420
4 years ago
@BlazeOfSteel412 Thanky you, that fixed it.
Dalton2277
4 years ago
Worked for me !
Firetitan3456
4 years ago
@BlazeOfSteel412 i waited ten hours to fix this issue
it's over thanks to you
Slowb0
4 years ago
Thank you, My Man! I let it sit for hours hoping it would figure itself out. haha.