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AnthonyCharles08's avatar
AnthonyCharles08
Seasoned Newcomer
2 years ago
Solved

Ea not Launching

hello, Whenever I attempt to open the Ea app or even the sims, an error screen pops up saying "It is either not designed to run on Windows or it contains an error. Try installing the program again". Everything I've tried hasn't worked, it won't even let me delete the app from my computer, I've tried troubleshooter it and everything. It's already been 3 days like this. Thank you

pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @anthonycharles08  Try uninstalling the EA App with Revo Uninstaller (the free version is fine).  Whether or not this works, restart your computer, download a fresh copy of the App installer, and run it.  If the App is still installed, you'll get a message offering to repair it, which. may work; if it's not installed, reinstalling it should work fine.

    If this doesn't help, please post a screenshot of the error you get this time around.  Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @anthonycharles08  Try uninstalling the EA App with Revo Uninstaller (the free version is fine).  Whether or not this works, restart your computer, download a fresh copy of the App installer, and run it.  If the App is still installed, you'll get a message offering to repair it, which. may work; if it's not installed, reinstalling it should work fine.

    If this doesn't help, please post a screenshot of the error you get this time around.  Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • ellinordahl's avatar
    ellinordahl
    2 years ago

    I had the same problem. What I did was install the "ea installer". I obviously couldn't install it again, however, there was a repair button on the pop-up. That button fixed all problems, maybe that could help you? I honestly didn't see that button until I had tried fixing the problem like a million times.

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