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brittanytricks's avatar
brittanytricks
Seasoned Newcomer
2 months ago
Solved

EA PLAY Errors

After renewing my Xbox Game Pass Ultimate subscription, as I update my Sims 4 game and check my library, the EA app, for some reason, thinks that I no longer have the subscription. I have my Xbox account linked and have never unlinked it. I'm very confused and am sort of just assuming that this is a bug. Wondering what I can do to fix it.

account linking
bug
ea app functionality
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Marked as the solution purely for visibility purposes
    ______________________________________

    Hey folks,

    Thanks for reaching out to flag the error with us.  We’re investigating things and will share any available updates on this in our main thread. Click the link below to head on over there:

    I'll lock this duplicate thread in the meantime to help keep communications together on this.

    - EA_Lanna

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  • WaywardSonX7's avatar
    WaywardSonX7
    Seasoned Novice
    2 months ago

    Seems like a mass issue, there's a few posts about it now. Hopefully that means they'll be aware of it quickly.

  • Zweihander69416's avatar
    Zweihander69416
    Seasoned Newcomer
    2 months ago

    God I hope so. I just got off work and I want to play some Battlefield 1. hahahahah!

     

  • Nedflanderssucka's avatar
    Nedflanderssucka
    Rising Rookie
    2 months ago

    TBH they wont be fixing it quickly, as they are trying to push it off on Microsoft saying its thier issue.. Ive talked to someone on chat, it been 4-5 hours now for some people... 3-4 days  

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Marked as the solution purely for visibility purposes
    ______________________________________

    Hey folks,

    Thanks for reaching out to flag the error with us.  We’re investigating things and will share any available updates on this in our main thread. Click the link below to head on over there:

    I'll lock this duplicate thread in the meantime to help keep communications together on this.

    - EA_Lanna

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