EA Support is not fit for purpose!!!!
So i have the same issue multiple PC Users are experiencing currently..... Been playing the game since the trail with no issues then one day this... I have uninstalled and reinstalled; - The...
Forum Discussion
EA_Barry
Community Manager
Community ManagerIt is likely you are missing specific files, downloading and installing the following should help:
https://www.microsoft.com/en-us/download/details.aspx?id=35
If you happen to have an 'N' Edition of Windows, download and run the following Media Feature Pack, thanks.
https://www.microsoft.com/en-us/software-download/mediafeaturepack
Neither will work;
- DirectX i already have the latest version (yes i reinstalled just to tick the box)
- I'm running Windows 11 (22H2) and Media Feature Pack doesn't appear as an option under Optional features when i follow the instructions
It also can't be missing files as I've been quite happily been playing the game until recently with no issues.
I've also run the SFC /scannow command (as an administrator) to review \ find missing Windows files - there are no missing files.
Looking at the forums and social media this seems to be a widespread issue recently?
I believe it might have something to do with the EAAnticheatservice service.
This service is not running nor can i get it running I've attempted the following for this service; none of this gets the service running again.
- Uninstalling
- Re-Installing
- Repairing
None of this works.
Again this was running previously and appears to have "just stopped".
@EA_Barry Any update? Looking at the socials and discord channels this is not an isolated issue.
@EA_Barry update?
Still no update or response!!!!
@EA_Barry are you ever planning to respond or provide some meaningful support or is ignorance bliss?
I have bought Survivor on Epic games on sale. I hesitated a lot because EA has such a baaaad reputation. Well, I bough the game in the end and guess what - > the game won't install, it just deletes itself after installation and starts the download again.
Tried all the solutions mentioned, nehtier worked. This issue persist since April 2023 (for clarity, speaking about the general issue - I have bought the game 2 days ago).. Luckily, I can still refund. This company is total mess and let's be honest - the mods probably can't do a thing here. I would be sooo ashamed workin as a mod here having no answers for so many angry people here.Totally agree and to make matters worse; they like to "victim blame" putting the onus on the customer even after we can constantly prove things stopped working after their latest update.
@EA_Barry is probably too ashamed to respond but the longer they leave it the more angry customers will get.
Yes Tin pot company comes to mind.
Hope you get some form of resolution.
