EC 10610 error

It only happen when I launch games from EA APP.  It's OK If I launch BF6 from steam

I have tried OpenDNS 208.67.222.222 , reinstalling anticheat, EA app and clearing the cache. It still doesn't work. Thanks anyway

That's not something we can do, sorry. Have you tried using the OpenDNS?

Also, if you select launch game, does the game start and then give you another error message? A photo of the error you get in the game might help us investigate its cause further.

You can, in the meantime, reinstall the anticheat, reinstall the EA App, and clear the cache. Sometimes the installation data or the cached data cause problems. 

EA_Claus​ Could you tell me the domain used in this step? I will try to ping to in shell and resolve this issue. Thanks

EA_Claus​ Thanks. Please see the attachment below. 

But we can connect to the game server in EA games. Only failed in EA APP.

Could you tell me the domain used in EC 10608?  I will try to ping it in shell.

I am using the fastest and best home network in China. 

Alternatively to Google's DNS, you can try Open DNS.

In the meantime, please also change the language of the EA App to English. It will help us read the error message. It looks like the network configuration is involved, though. 

Have you also tried using a different connection altogether? That might help us isolate the cause of this error. If you are trying to play from a restricted network, finding a different network without restrictions might be necessary.

EA_Claus​ Could you help me on it? thanks a lot.

I have tried everything including reinstalling EA app, reset network and so on. No one can visit google in China without VPN , which is not allowed.  Please see the attachment below.

Hey steames01​,

If you could share a photo or screenshot of this error you're getting with us, it might help figure out what could be causing it. 

In the meantime, have you tried to reinstall the game? Please do, sometimes refreshing the installation data resolves these kinds of errors. 

The connection might also be involved. Please follow our connection troubleshooting steps in this guide, try restarting your router, changing the DNS to Google's, changing the Wi-Fi Channel, or using an Ethernet cable. 

I'd also recommend checking if any background applications are involved by following the suggestions in this other guide.

Let us know if the same error persists for you afterward!