Forum Discussion

tsostaric's avatar
2 years ago

Error: Access is Denied - Windows pop-up

  • Error: Access is Denied pop-up box when trying to play Sims 4. No problems the previous times opening the game. EA App on Windows laptop. Attempting a full reinstall.

2 Replies

  • Reinstall didn't work. Also cleared cache and hit repair. Still getting the error message.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @tsostaric 

    Make sure to add the game on the EA app to your Windows firewall and antivirus exclusions list. 

    Additionally, you can change UAC Controls within Windows.

    Spoiler

    Try lowering the User Access Control settings

    UAC is a Windows security feature that helps protect your device by preventing applications from gaining Administrator access to your operating system.

    We recommend re-enabling UAC as soon as you’re finished troubleshooting.

    Learn how to adjust the protection level in your User Access Control settings with Microsoft Support.

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