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Llanwellyn's avatar
Llanwellyn
3 years ago
Solved

Error message when trying to purchase an add-on for The Sims 4

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
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mac
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  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @Llanwellyn,

    The Sims 4 and DLC is not available in some regions of the world due to regional standards, I believe this includes China, Saudi Arabia, the United Arab Emirates, Oman, Kuwait, Qatar and Egypt. This is most likely why you're seeing this specific error. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @Llanwellyn,

The Sims 4 and DLC is not available in some regions of the world due to regional standards, I believe this includes China, Saudi Arabia, the United Arab Emirates, Oman, Kuwait, Qatar and Egypt. This is most likely why you're seeing this specific error. 

  • Llanwellyn's avatar
    Llanwellyn
    3 years ago
    Hi, I own all packs (game & expansion), even the most recent one Horse Ranch, and almost all the kits with the exception of the Book Nook Kit which I am unable to purchase. The game and add-ons were all bought through Origin/EA app. My most recent purchase of 3 (Greenhouse, Basement, Grunge) kits was last July 14, 2023 and there were no issues encountered, but when I tried to buy the Book Nook Kit after the first 3 kits I got the error. I waited for a few days in case the issue would resolve itself but I still got the same error notification today. Attaching a screenshot for reference. Please note my Sims 4 game is up to date and I do not use a VPN to play it. Meaning it is not banned where I am currently residing. Thanks.
  • viciousavocados's avatar
    viciousavocados
    Seasoned Novice
    3 years ago

    Hello, I have encounterd the same problem and I do not live in any of the regions you have listed nor do I use VPN. I own all of the dlc so I do not understand why this specific kit has this problem. 

  • Llanwellyn's avatar
    Llanwellyn
    3 years ago

    @EA_Solaire it seems the issue is not based on region as @mybivan is also encountering it. And as I have previously mentioned I own all game packs/expansion and all the kits with the exception to the Book Nook Kit wherein it is unavailable for purchase. I have tried again today to purchase and still getting the same error. I can access and paly the game and it is up to date, so not sure what the problem is.

    Is there anyone from Tech Support/EA Team who can assist?

    Appreciate if I could get a reply that will help fix the issue, as the previous response didn't help. Thanks.

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