Forum Discussion

New Novice

3 days ago

Solved

Purchased Packs

So I have quite a number of packs, expantions, gameplays, ect. that seem to have become inactive after i had linked my seam to my EA account. I have the packs purchased through the EA app, however when i open the ingame store, it says that none of my packs are installed. While i also had this issue wiht my kits, i was able rto redownload them from the ingame store, but i dont seem to have this option for any oth the packs. Now i have unlinked the accountts, uninstallec and reinstalled the game, even restarted the computer, nothing works, i still dont have access to my packs.

launching

missing content

steam

puzzlezaddict
2 days ago
th3m4dha77er Then uninstall both copies and reinstall as described.

If that doesn't help, or you want to be thorough on the first try, do a clean uninstall of the game, as described here:

📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

The Marketplace interface was only ever supposed to install kits and Maker packs, not anything else. So the fact that you can't download your content from there is normal.

4 Replies

puzzlezaddict
Hero+
3 days ago
th3m4dha77er If you've installed and are now launching Sims 4 through Steam, your game will be loading that version, and that version doesn't have your packs installed. So either go back to using the EA App version; or uninstall the game through the EA App, restart your computer, and download only the packs you own from the EA App, not another copy of the base game. The packs should then install into the Steam version of the base game, from where they should load properly.

Once you've reinstalled, check Marketplace > My Collection to make sure the packs are activated.
th3m4dha77er
New Novice
2 days ago
puzzlezaddict I followed as you said, however when I uninstall the app in EA, the packs don't install and I don't have the option to reinstall even inside the game like I did with the kits. I've uninstalled and reinstalled the game several times, I just don't have access to my packs.
puzzlezaddict
Hero+
2 days ago
th3m4dha77er Then uninstall both copies and reinstall as described.

If that doesn't help, or you want to be thorough on the first try, do a clean uninstall of the game, as described here:

📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

The Marketplace interface was only ever supposed to install kits and Maker packs, not anything else. So the fact that you can't download your content from there is normal.
th3m4dha77er
New Novice
2 days ago
Mission Success. although I lost my saves, clicked the wrong file, i now have access to all my packs again. Thank you!!