Failed attempts to buy game on app but got charged
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) none
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Didnt get the product i paid for
When did this happen? (dd.mm.yy hh:mm) 23/11/23
Summarize your bug My bug is i got charged and didnt get my game. the help system is a joke, i keep getting directed to articles to help solve my problem, five times already. bug report on app doesnt work, theres not a freaking email to write to, its really really frustrating,
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Chek my order history, theres a bunch of failed attempts to buy the game on 23/11/23, except i did got charged. I can also send you the charge form my bank.
What happens when the bug occurs? i dont what what i paid for
What do you expect to see? what i paid for
i got charged for an item i didn’t received since November 19, and the ea help system is a joke, i keep getting directed to read articles for help. I just need what i paid for.
Erick
