Forum Discussion

ThaDarkPal's avatar
ThaDarkPal
Seasoned Newcomer
2 months ago

Family management not working.

When I click "Family Playtime" there's a message that reads "This page is still waking up" 

Been hours since.

I'm trying to check the parental controls, tried the web and another message pops up: "Something went wrong. We ran into a technical issue"

Checked the server status and everything seem to be working.

 

 

4 Replies

  • ThaDarkPal's avatar
    ThaDarkPal
    Seasoned Newcomer
    2 months ago

    Yes, tried on my phone and with mobile data and still cant load.

    "Something went wrong. We ran into a technical issue"

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Are you able to update  any other info on that same account? See if resetting your password or changing other details will help sunchronize your account. 

  • mdw982's avatar
    mdw982
    Rising Newcomer
    2 months ago

    I have the same problem.  Can't seem to get past that "This page is still waking up".  Going to the ea website, under my profile and selecting 'Family Management', i get the other wonderful error message.

     

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