FIFA 23 - Download stuck at "preparing"
Hello, I have an issue with the downloading of FIFA 23. My dowload is stuck at preparing. I was always using origin before but now I can't because it forces me to install EA app . Please help SOS.
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Forum Discussion
EA_Shepard
Community Manager
Community Manager@VinnieLaViva Can you try the following?
- Pause the download
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Click Clear Cace
- Once it reboots itself, log out of the app
- Log back in as normal
- Resume the download
Hey , Thanks for the answer , i was try it unfortunately that didnt fix it, as soon as I connect again after the reboot I have to click on download again, it's no longer on preparing
- EA_Shepard@VinnieLaViva Gotcha, is it still currently preparing for you?
yes , i follow what you give me , and as i said it didnt do anything
cant click resume because there is no download on waiting , when i clear chace and the app reboot i have to click download again because is not on preparing...
game still stuck on preapring at the end of the day ugh
I am trying to pre.load Jedi Survivor and I have the *exact* same issue. I put 70€ into this bloody game and I am not buying a PS5 to get it.
También tengo el mismo problema ya hace 2 días.
It still on preparing for me 😭
- EA_Shepard
Hey everyone, If you are still getting stuck on preparing, we need the following info from you. The more of these we have the more logs the team can take a look at as it seems like it is directed to certain games.
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)
- Any other errors?
- If possible, share a Screenshot or Clip:
- Attach a DxDiag:
- Attach the EA App Error Report ID Here
