Forum Discussion

leighbeta's avatar
leighbeta
10 months ago
Solved

[FIX] - "Can't run The Sims 4 with the video card in this system" in macOS

Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? the latest online on...
mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago
    INFO - Post Marked as Solution for Visibility

    If you're seeing this exact error, please repair the game in the EA App.  Select Game Library > Sims 4 > Manage > Repair.

    If that doesn't help, please provide the information listed below.

    @leighbeta @CabbageDynamite @grigs200 @jennifermstone @skelstera @Rosievondee @heygertie @noshky @4qdslf9nvd8n @Lizzie_P33 

    Please provide the following information for reference, in one post, even if you've already posted some of it:

    • Is there anything in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, and if so, does it help to empty the folder?
    • Do you use mods or custom content, and if so, does removing the Mods folder help?
    • Have you tried repairing Sims 4 in the EA App, and did it help?
    • Do you run an antivirus or cleaner app, and if so, which one(s)?
    • What operating system does your Mac run, both name and version?
    • What are the full specs of your Mac?  Please list everything under About This Mac except for the serial number.

    Please also list the location where your game is installed.  To do so, open Terminal (in Applications > Utilities) and enter this command:

    find / -name "The Sims 4.app" 2>/dev/null

    and post the results.  You can black out your username, but please leave the rest intact.  You'll have multiple results even from a single install, so don't worry about that.

    CM edit: highlighted post.

grigs200's avatar
grigs200
9 months ago
@EA_Leeuw wrote:

@leighbeta, as per [ANNOUNCEMENT] The EA app for Mac has arrived!, "*Origin for Mac is still available to download for Macs running macOS Mojave or older."

Hope this helps.

Unfortunately, this still seems to leave a gap that I’m trying to troubleshoot for my kid. They have a MacBook Pro (Retina, 13-inch, Early 2015) running macOS Monterrey 12.7.5. They've been playing Sims 4 for years via Origin, but were forced to upgrade to the EA app today and now they can no longer run Sims 4.

When we try to open Sims 4, we get the following error:

"Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

0e6d1221:1df4e8dc:8001000a:a7097531"

This is what I mean by a gap. It appears that the EA app version of Sims 4 is requiring newer hardware than the Origin app version did. But because the Origin app is limited to Mojave and older, it means we can no longer access Origin and thus no longer can run the app.

As the original poster stated, changing the minimum software and hardware requirements after someone has purchased software is pretty poor practice. Please either provide a workaround for this situation or modify the requirements for Origin so we can go back to running the software that worked.

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